Frequently Asked Questions
What is Reellet?
Reellet is a Mac media player for files and supported online sources. You choose the content; Reellet does not provide a streaming subscription or rights to third-party media.
Why sign in?
A Reellet account connects the website and your Mac application. Signing in does not itself activate paid access.
Which sign-in methods can I use?
Google sign-in is currently available. Apple and email sign-in are planned and are not yet connected.
Do website settings change my player settings?
Not yet. Sections marked as previews show the intended interface; they do not save or synchronise changes to your Mac.
How do I connect the Mac application?
Start sign-in from the application’s Account settings, complete sign-in in your browser and confirm the connection. Allow the browser to open Reellet. If you decline or the application does not open, use the available retry action.
Can Reellet open every video or website?
No. Support depends on formats, your device and the source. Protected sources may require permissions or technology Reellet does not support. Use only content you are authorised to access.
Does my media stay on my Mac?
Local playback uses files on your Mac. Online playback connects to external sources. Optional metadata, subtitle and AI features can send relevant inputs to external services. See Privacy for details. Torrent use may expose your IP address to peers and trackers.
Are AI provider charges included?
When a feature uses your own API key, the provider bills that usage separately. Availability of AI features also depends on the applicable Reellet access rules. Do not share your API key with support.
Where can I find pricing and purchase information?
Reellet starts with a one-time $4 activation that includes 7 days of Pro; buying any plan activates it too. After that you can keep using the basic player for free or choose a plan: $6 a month, $54 a year or $420 once. Each purchase covers one Mac, and you can move it to another Mac from your account. There is no free trial. The checkout shows the price, included features and renewal or cancellation terms before you pay; refunds follow the Refund Policy.
How do I get help or request deletion of account data?
Use the contact page. Its form is not connected yet, so messages cannot be sent there for now. For a bug, include the Reellet version, macOS version, what you did and the error shown. For privacy requests, tell us what you want to request; do not send passwords or authentication codes.
Need help? See the contact page, Privacy and Terms.